Following are the terms and conditions:
1. Payment Options
For all purchases; contact the Artist directly on email : email@example.com Or telephone us on +91- 9494988342/ 9980995902 / 8897316398;
The following modes of payment are acceptable :
- Online transfer ( The bank details will be provided on mail).
- Personal / Business cheques with 7 days clearance time.
- Paypal for international clients.
- Paintings can be booked and put on hold for a period of 10 days with 10% booking fee.
2. Shipping and Delivery
Our prices include shipping by EXPRESS MAIL SERVICE /DHL/ INDIA POST to your door and include packing and insurance. This applies to most destinations in the world. However, if you live in a location considered by EMS/DHL to be remote or difficult to deliver to, they will add an additional charge. If your delivery address is in one of these locations an additional shipping charge is levied, however, the same would be borne by the artist.
Shipping by Express Mail Service/DHL /INDIA POST is safe and very efficient. Your painting will be dispatched within one working day of receipt of your payment and we’ll send you a tracking number which can be used to monitor the progress of your order shipped to your door. Shipping time is typically 7 days within India and within 14 days to almost anywhere else in the world.
3. Authenticity Certificate
All paintings will be authenticated by an accompanying certificate of authenticity signed by Suruchi. (View Sample) All the paintings are signed by the artist and dated and have a brief description of the work.
Please note that the price published on this website, or quoted to you by email, includes packing and shipping by EMS/DHL from India to your door, but it does not include local taxes that may (or may not) be applied to imports in your state/country.
As Benjamin Franklin once said: “In this world, nothing can be said to be certain, except death and taxes”. When you buy products in your local store the price that you pay most probably includes tax. When you import products from another country the import price does not include any tax, so your government sees fit to charge a tax on the import.
It is usual for some form of tax (sometimes called VAT or sales tax or import duty) to be charged by Customs or the Revenue in your country before the imported goods can be released to you. This tax amount is small and occasionally no taxes are imposed on items with a low value. The rules differ from country to country, tend to be interpreted differently by different Customs officers and are also subject to change without notice. For all of these reasons, unfortunately, we cannot let you know the likely amount in advance.
An invoice will accompany the package. If any such taxes are due, EMS/DHL will arrange payment and will ask you for the money due when they deliver. It will be the endeavor of the Artist to ensure that your invoice is prepared in a manner to allow for nil or minimal import duty.
If the possible tax on your order is a concern, we suggest that you call your local post office for an estimate in advance. They will ask you for details of the goods including a description and the total value. You will tell them: “xx original painting(s) on canvas, total value $xxx” according to the number of paintings and the total amount that you paid.
5. Refund Policy
Refunds will be offered only on damaged paintings.
Note that till date packaging by our experts has ensured 100% safe delivery and we take pride in that.
Claim within seven days of receipt, please.
To begin a claim you must notify us by email within48 hours of delivery of the product. The Artist has never (in over ten years) had a claim for a damaged painting. Every painting is checked and double checked for possible defects before packing and we emphasize that no faulty products are dispatched.
Note: The courier charges of the works to be returned are to be borne by the recipient
to know more about the return policy click here
Please write to the artist directly on firstname.lastname@example.org. The artist will endeavour to get back to you at the earliest.
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